WIP jordan
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Jordan Weingarten
228
app/composables/useCustomerAttention.ts
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228
app/composables/useCustomerAttention.ts
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import { computed } from 'vue'
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import { useLocalStorageRef } from '~/utils/useLocalStorageRef'
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/* ── Types ── */
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export type ServiceTierId = string
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export interface ServiceTier {
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id: ServiceTierId
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name: string
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color: string
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icon: string
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description: string
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minScore: number
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benefits: string[]
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}
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export interface AttentionRule {
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id: string
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field: 'premium' | 'policy_count' | 'commission' | 'collectivo_member' | 'multi_line' | 'tenure_years' | 'has_private_policies'
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operator: 'gte' | 'lte' | 'eq' | 'gt' | 'lt'
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value: number | boolean
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points: number
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label: string
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}
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export interface CustomerAttentionConfig {
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tiers: ServiceTier[]
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rules: AttentionRule[]
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autoClassify: boolean
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}
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/* ── Defaults ── */
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function defaultTiers(): ServiceTier[] {
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return [
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{
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id: 'platinum',
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name: 'Platinum',
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color: '#7c3aed',
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icon: 'i-heroicons-star',
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description: 'VIP multi-line clients with highest lifetime value',
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minScore: 80,
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benefits: ['Priority claims handling', 'Dedicated account manager', 'Annual review', 'Renewal negotiation priority'],
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},
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{
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id: 'gold',
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name: 'Gold',
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color: '#d4a017',
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icon: 'i-heroicons-trophy',
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description: 'Established clients with strong portfolio',
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minScore: 55,
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benefits: ['Priority support', 'Proactive renewal outreach', 'Cross-sell consultation'],
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},
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{
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id: 'silver',
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name: 'Silver',
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color: '#6b7280',
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icon: 'i-heroicons-shield-check',
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description: 'Active clients with growth potential',
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minScore: 30,
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benefits: ['Standard support', 'Regular check-ins'],
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},
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{
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id: 'standard',
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name: 'Standard',
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color: '#01696f',
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icon: 'i-heroicons-user',
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description: 'All active customers',
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minScore: 0,
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benefits: ['Standard service'],
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},
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]
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}
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function defaultRules(): AttentionRule[] {
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return [
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{ id: 'r1', field: 'premium', operator: 'gte', value: 5000, points: 25, label: 'Annual premium >= $5,000' },
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{ id: 'r2', field: 'premium', operator: 'gte', value: 10000, points: 40, label: 'Annual premium >= $10,000' },
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{ id: 'r3', field: 'policy_count', operator: 'gte', value: 3, points: 15, label: '3+ active policies' },
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{ id: 'r4', field: 'policy_count', operator: 'gte', value: 5, points: 25, label: '5+ active policies' },
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{ id: 'r5', field: 'multi_line', operator: 'gte', value: 3, points: 20, label: 'Multi-line (3+ different lines)' },
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{ id: 'r6', field: 'tenure_years', operator: 'gte', value: 3, points: 10, label: 'Client for 3+ years' },
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{ id: 'r7', field: 'tenure_years', operator: 'gte', value: 5, points: 20, label: 'Client for 5+ years' },
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{ id: 'r8', field: 'collectivo_member', operator: 'eq', value: true, points: 15, label: 'Collectivo member with private policies' },
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{ id: 'r9', field: 'commission', operator: 'gte', value: 1000, points: 10, label: 'Annual commission >= $1,000' },
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]
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}
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function defaultConfig(): CustomerAttentionConfig {
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return {
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tiers: defaultTiers(),
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rules: defaultRules(),
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autoClassify: true,
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}
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}
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/* ── Customer input shape ── */
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export interface CustomerAttentionInput {
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totalPremium: number
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policyCount: number
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lineCount: number
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tenureYears: number
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isCollectivoMember: boolean
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hasPrivatePolicies: boolean
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estimatedCommission: number
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}
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/* ── Rule evaluation ── */
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function evaluateRule(rule: AttentionRule, customer: CustomerAttentionInput): boolean {
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let fieldValue: number | boolean
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switch (rule.field) {
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case 'premium':
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fieldValue = customer.totalPremium
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break
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case 'policy_count':
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fieldValue = customer.policyCount
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break
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case 'commission':
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fieldValue = customer.estimatedCommission
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break
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case 'multi_line':
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fieldValue = customer.lineCount
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break
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case 'tenure_years':
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fieldValue = customer.tenureYears
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break
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case 'collectivo_member':
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// Special: collectivo member rule only matches if also has private policies
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return rule.value === true && customer.isCollectivoMember && customer.hasPrivatePolicies
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case 'has_private_policies':
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return typeof rule.value === 'boolean' ? customer.hasPrivatePolicies === rule.value : false
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default:
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return false
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}
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if (typeof fieldValue === 'boolean' || typeof rule.value === 'boolean') return false
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switch (rule.operator) {
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case 'gte': return (fieldValue as number) >= (rule.value as number)
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case 'gt': return (fieldValue as number) > (rule.value as number)
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case 'lte': return (fieldValue as number) <= (rule.value as number)
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case 'lt': return (fieldValue as number) < (rule.value as number)
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case 'eq': return (fieldValue as number) === (rule.value as number)
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default: return false
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}
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}
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/* ── Composable ── */
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export function useCustomerAttention() {
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const config = useLocalStorageRef<CustomerAttentionConfig>('policy-ui-customer-attention-v1', defaultConfig)
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const tiers = computed(() => [...config.value.tiers].sort((a, b) => b.minScore - a.minScore))
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const rules = computed(() => config.value.rules)
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function getScoreForCustomer(customer: CustomerAttentionInput): number {
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let score = 0
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for (const rule of config.value.rules) {
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if (evaluateRule(rule, customer)) {
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score += rule.points
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}
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}
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return score
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}
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function getTierForCustomer(customer: CustomerAttentionInput): ServiceTier {
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const score = getScoreForCustomer(customer)
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const sorted = [...config.value.tiers].sort((a, b) => b.minScore - a.minScore)
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for (const tier of sorted) {
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if (score >= tier.minScore) return tier
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}
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// Fallback to lowest tier
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return sorted[sorted.length - 1] ?? config.value.tiers[0]
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}
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/* ── Tier CRUD ── */
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function addTier(tier: ServiceTier) {
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config.value.tiers.push(tier)
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}
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function updateTier(id: string, patch: Partial<ServiceTier>) {
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const idx = config.value.tiers.findIndex(t => t.id === id)
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if (idx !== -1) {
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config.value.tiers[idx] = { ...config.value.tiers[idx], ...patch }
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}
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}
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function removeTier(id: string) {
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config.value.tiers = config.value.tiers.filter(t => t.id !== id)
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}
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/* ── Rule CRUD ── */
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function addRule(rule: AttentionRule) {
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config.value.rules.push(rule)
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}
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function updateRule(id: string, patch: Partial<AttentionRule>) {
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const idx = config.value.rules.findIndex(r => r.id === id)
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if (idx !== -1) {
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config.value.rules[idx] = { ...config.value.rules[idx], ...patch }
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}
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}
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function removeRule(id: string) {
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config.value.rules = config.value.rules.filter(r => r.id !== id)
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}
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return {
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config,
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tiers,
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rules,
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getScoreForCustomer,
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getTierForCustomer,
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addTier,
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updateTier,
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removeTier,
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addRule,
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updateRule,
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removeRule,
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}
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}
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